Communications and Engagement Officer

NHS AfC: Band 6

Main area
NHS AfC: Band 6
Full Time 37.5 hour per week
Job ref
St Chad's Court, Birmingham
£26,565 - £35,577 per annum
10/05/2018 23:59

NHS England leads the National Health Service (NHS) in England. We set the priorities and direction of the NHS and encourage and inform the national debate to improve health and care.

We want everyone to have greater control of their health and their wellbeing, and to be supported to live longer, healthier lives by high quality health and care services that are compassionate, inclusive and constantly-improving.

NHS England shares out more than £100 billion in funds and holds organisations to account for spending this money effectively for patients and efficiently for the tax payer. A lot of the work we do involves the commissioning of health care services in England. We commission the contracts for GPs, pharmacists, and dentists and we support local health services that are led by groups of GPs called Clinical Commissioning Groups (CCGs). CCGs plan and pay for local services such as hospitals and ambulance services.

We have devised a strategic vision for the NHS, along with our partners in health, called the Five Year Forward View. And now, with our partners, we are delivering that vision. This vision shows that we are getting serious about prevention, identifying and delivering improvements in health care, redesigning the NHS so it continues to meet the needs of patients, ensuring the NHS is financially sustainable and engaging the public in this whole process.

We strongly believe in health and high quality care for all, now and for future generations.

Please note, if the advertised role is based in London on an Agenda for Change Pay Band, it will attract a High Cost Area Supplement. If this post is an Executive or Senior Manager (ESM) role or Medical Leader position this supplement is not applicable.

We will not accept applications for this position by CV or via recruitment agencies.

Communications and Engagement Officer AfC Band 6

This is an important role for someone who wants to develop their career in a strategic environment yet one in which hard-nosed operational communications and stakeholder engagement is never far away.

If you enjoy the challenge of getting under the skin of an issue, translating complex ideas into the kind of language that non-experts can understand and then this could be the role for you.

We’re looking for ambitious self-starters, who arrive with more than just the basic communications and engagement skills we expect and are eager to grow professionally.

Can you turn a great phrase but also know what will make social media purr?

Can you listen when listening is required, hear what’s important and then persuade when objections might otherwise prevail?

Do you have an eye for detail and take satisfaction in making sure that the facts you source and the information you provide is accurate?

Do you want to “own” your projects, shape and deliver them whilst never losing sight of the fact we are all part of a far larger team putting patients and the public first in everything NHS England does?

Can you do all this as deadlines loom?

If so then we’d like to hear from you.

The successful post holder will be part of the regional team working for and out of, NHS England’s Directorate of Commissioning Operations West Midlands office in St Chad’s, Birmingham.

You will have the opportunity to develop and manage internal and external stakeholder relationships, whilst providing a comprehensive communications and stakeholder engagement service to NHS England in the West Midlands. At the same time as delivering locally you will also have the opportunity to support and contribute to regional and national programmes of work as part of the wider NHS England team.

Reporting to the West Midlands Senior Communications and Engagement Manager, the area you’ll support includes Birmingham, Black Country and Solihull, Coventry and Warwickshire, Herefordshire and Worcestershire.

The role’s duties are set out in the job description but include:

  • Produce a broad range of written communications for different audiences including gathering material for and producing briefings for internal and external audiences including NHSE, Department of Health (especially in relation to Parliamentary and ministerial requests)
  • Develop communications and engagement plans for specific projects/campaigns and manage their effective implementation
  • Support communications and engagement colleagues working for NHS England at sub regional, regional and national level
  • Manage local media inquiries (including writing press releases) and campaigns
  • Gather and collate material in response to Freedom of information (FOI) requests
  • Maintain excellent contacts and relationships with a wide range of internal and external stakeholders.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

For further information, please contact

Jo Baggott

Tele: 01138 249835

Mobile: 07769 249835