- NHS AfC: Band 5
- Full Time 37.5 hours per week
- St Chad's Court, 213 Hagley Road Edgbaston Birmingham B16 9RG
- £22,128 - £28,746 per annum
- 28/01/2018 23:59
NHS England leads the National Health Service (NHS) in England. We set the priorities and direction of the NHS and encourage and inform the national debate to improve health and care.
We want everyone to have greater control of their health and their wellbeing, and to be supported to live longer, healthier lives by high quality health and care services that are compassionate, inclusive and constantly-improving.
NHS England shares out more than £100 billion in funds and holds organisations to account for spending this money effectively for patients and efficiently for the tax payer. A lot of the work we do involves the commissioning of health care services in England. We commission the contracts for GPs, pharmacists, and dentists and we support local health services that are led by groups of GPs called Clinical Commissioning Groups (CCGs). CCGs plan and pay for local services such as hospitals and ambulance services.
We have devised a strategic vision for the NHS, along with our partners in health, called the Five Year Forward View. And now, with our partners, we are delivering that vision. This vision shows that we are getting serious about prevention, identifying and delivering improvements in health care, redesigning the NHS so it continues to meet the needs of patients, ensuring the NHS is financially sustainable and engaging the public in this whole process.
We strongly believe in health and high quality care for all, now and for future generations.
Please note, if the advertised role is based in London on an Agenda for Change Pay Band, it will attract a High Cost Area Supplement. If this post is an Executive or Senior Manager (ESM) role or Medical Leader position this supplement is not applicable.
A permanent opportunity has arisen to join NHS England’s West Midlands complaints team as a complaints officer.
NHS England West Midlands provides a complaints resolution service to NHS England for primary care services. Our team are experienced complaints resolution handlers providing a comprehensive service for patients and carers. We work with NHS England to provide local analysis to support the commissioning of health service improvements.
The post holder will manage primary care complaints for NHS England across the West Midlands. The successful applicant will be based at St Chads Court Birmingham and work alongside regional teams and the customer contact centre colleagues. You will ensure all complaints are investigated and answered within specified timescales ensuring a responsive, high quality service to the public. The post holder will have experience of managing primary care complaints and skilled in navigating complex situations with senior stakeholders.
We are seeking applications from individuals with enthusiasm for driving forward improvements in complaints handling, with a knowledge of managing complex complaints and with passion for improving the quality of services NHS England delivers to the public.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Further details / informal visits contact
Carol Wilson Complaints Manager email@example.com