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Senior Complaint Officer - South

NHS AfC: Band 6

Main area
NHS AfC: Band 6
Fixed Term/Secondment until 31 March 2020
Full Time 37.5 hours per week
Job ref
Fulbourn, Chelmsford or Welwyn Garden City
Fulbourn, Chelmsford or Welwyn Garden City
£30,401 - £37,267 per annum
19/08/2019 23:59

Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. ​ Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

An exciting opportunity has arisen with NHS England, East of England Nursing and Quality Directorate to recruit to a Senior Complaints Officer.

We are looking for an enthusiastic Senior Complaint Officer to work as part of a dynamic team in delivering an effective service supporting managers and staff in managing complaints. Applicants can be based in either Chelmsford, Fulbourn of Welwyn Garden City office.

The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.

The applicant must be able to deal with queries and resolve situations with enthusiasm and initiative. You will need to enjoy working in a busy environment, managing multiple priorities and be able to work under pressure. You will work with all members of the team and consequently you will need to be flexible and adaptable to manage your workload. You need to be well organised with previous experience of working in NHS Complaints.

The successful applicant will be professional and be comfortable in dealing with confidential matters.

We reserve the right to close any vacancies from further submissions, when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. If you have not heard from us within 6 weeks from the closing date please assume your application has been unsuccessful

NHS England values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability.


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Further details / informal visits contact

Lynn Morgan

01138 249064