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Complaints Administrator

NHS AfC: Band 4

Main area
NHS AfC: Band 4
Full Time 37.5 hours per week
Job ref
York House, 18-20 Massetts Road, Horley, Surrey | RH6 7DE or Oakley Road, Southampton, SO16 4GX
Horley or Southampton
£20,150 - £23,363 per annum
19/08/2018 23:59

NHS England leads the NHS in England, setting the priorities and direction of the NHS and informing the national debate to improve health and care. We strongly believe in health and high quality care for all, now and for future generations and want everyone to have greater control of their health and wellbeing, and to be supported to live longer, healthier lives by high quality health and care services that are compassionate, inclusive and constantly-improving.

NHS England shares out more than £100 billion in funds and holds organisations to account for their spending. Our work involves the commissioning of health care services in England, and we support local health services that are led by Clinical Commissioning Groups (CCGs). We have devised and are delivering a strategic vision for the NHS, along with our partners in health, called the Five Year Forward View.

If the advertised role is based in London on an Agenda for Change Pay Band, it will attract a High Cost Area supplement. This supplement is not applicable to Executive or Senior Manager or Medical Leader positions. For positions offered on a part time basis, salary and any allowances will be adjusted pro rata.

We will not accept applications for this position by CV or via recruitment agencies.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

A permanent opportunity has arisen to join NHS England’s south complaints team as a complaints administrator.

NHS England south provides a complaints resolution service to NHS England for primary care and specialised commissioning services. Our team are experienced complaints resolution handlers providing a comprehensive service for patients and carers. We work with NHS England to provide local analysis to support the commissioning of health service improvements.

The post holder will support the administrative function of the complaints team in managing primary care and specialised commissioning complaints for NHS England across south of England (please see job description for location). Working alongside regional teams and the customer contact centre colleagues, you will ensure that you provide a supportive service to complaints officers and managers to ensure that all complaints are investigated and answered within specified timescales ensuring a responsive, high quality service to the public. The post holder will have experience of providing administrative support in a previous role.

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Further details / informal visits contact

Pat Duffy

Complaints Manager

NHS England South West