Head of Business Processing

NHS AfC: Band 9

Main area
Business Processing
NHS AfC: Band 9
Full time 37.5 hour per week
Job ref
London, Leeds or Manchester other NHS England locations will be considered
London, Leeds or Manchester, other NHS England locations will be considered
£79,415 - £100,431 per annum
25/02/2018 23:59

NHS England leads the National Health Service (NHS) in England. We set the priorities and direction of the NHS and encourage and inform the national debate to improve health and care.

We want everyone to have greater control of their health and their wellbeing, and to be supported to live longer, healthier lives by high quality health and care services that are compassionate, inclusive and constantly-improving.

NHS England shares out more than £100 billion in funds and holds organisations to account for spending this money effectively for patients and efficiently for the tax payer. A lot of the work we do involves the commissioning of health care services in England. We commission the contracts for GPs, pharmacists, and dentists and we support local health services that are led by groups of GPs called Clinical Commissioning Groups (CCGs). CCGs plan and pay for local services such as hospitals and ambulance services.

We have devised a strategic vision for the NHS, along with our partners in health, called the Five Year Forward View. And now, with our partners, we are delivering that vision. This vision shows that we are getting serious about prevention, identifying and delivering improvements in health care, redesigning the NHS so it continues to meet the needs of patients, ensuring the NHS is financially sustainable and engaging the public in this whole process.

We strongly believe in health and high quality care for all, now and for future generations.

Please note, if the advertised role is based in London on an Agenda for Change Pay Band, it will attract a High Cost Area Supplement. If this post is an Executive or Senior Manager (ESM) role or Medical Leader position this supplement is not applicable.

NHS RightCare is a national NHS England supported programme that focusses on improving population healthcare in a way that contributes to the financial sustainability of the NHS. This is a key priority of NHS

England’s Five Year Forward View, with delivery being driven through Regional Teams. NHS RightCare helps to ensure the best possible care is delivered as efficiently as possible which is essential for both patients and the NHS. Ensuring people access the right care, in the right place at the right time, means more people can be treated effectively, now and in the future. Using leading edge medical evidence and practical support, NHS RightCare helps local health economies to understand how money is spent to deliver the best care in different parts of the country.

NHS RightCare actively works with every clinical commissioning group (CCG) and sustainable transformation partnership (STP) in England and comprises professionals of all backgrounds providing delivery, analytical, clinical advisory and programme management support.

NHS RightCare supports Local Health Economies to:

  • Make the best use of their resources – by tackling over and under-use of these, as identified by unwarranted variation in healthcare and associated costs
  • Understand their performance – by identifying variation between demographically similar populations so they can adopt and implement optimal care pathways more efficiently and effectively
  • Focus on areas of greatest opportunity by identifying priority programmes which offer the best means to improve healthcare for people.

The team is rapidly expanding, with new staff coming on-board within the Regional Teams to provide direct delivery support to CCGs and STPs in implementing the NHS RightCare approach.

The Role


The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the sector to improve population healthcare, increase value and deliver financially sustainable health economies via the continuing development of the NHS RightCare programme.


The post holder will line manage the National business processing team, who need to support the regional teams to implement all aspects of effective processing to a high standard across England. Additionally the business processing component of the RightCare approach will require leadership, innovative thinking and development which will also be the responsibility of this role.


The post holder will have responsibility for the strategic and operational development of the Department/Directorate//Sector. Plans to achieve the strategy will be underpinned by the delivery of short to medium term objectives.


Key aspects of this role will be to:-


  • Lead on all aspects of Business Processing within the NHS RightCare programme, both on an operational and strategic scale.
  • Ensure the strategy is formulated, understood by all stakeholders and is delivered utilising all available resources efficiently and effectively.
  • Ensure the development and management of plans, within the Sector.
  • Ensure appropriate system and processes are in place to enable the implementation of the strategy plans in the new organisations.
  • Proactively manage the key risks and issues associated with ensuring appropriate actions are taken to mitigate or respond.
  • Monitoring and establishing accountability on the overall progress of the strategy to ensure completion within agreed timescales.
  • Manage the budgetary implications of activity.
  • Avoid the destabilisation of business as usual.
  • Manage and actively promote the relationships with key stakeholders.


The Person


We recognise that relevant talent and experience may lie in a number of areas, but to be considered for these roles you will need to demonstrate the following key skills and experience:

Significant leadership experience – leading multiple teams, motivating and inspiring staff, working with teams based across numerous locations


Working in complex and challenging organisations with a range of internal and external stakeholders


Information management including developing and presenting reports, appraising outcomes and providing progress reports


Experience of providing strategic vision and direction, promoting best practice both within an organisation and to the wider operating environment.



Frequent national travel is required across the NHS England Regions and for training and events.

The base for this role is London, Leeds or Manchester. Other NHS England national offices will also be considered.

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Further details / informal visits contact

For further information please contact Gill Bellchambers at Axon Resourcing on 01925 430 350 or email him at gbellchambers@axonresourcing.com